Go back home

Interaction Analytics

Uncover unmet needs, identify areas of opportunity, and implement innovative solutions that directly address patient and customer concerns.

Shutterstock 2201743707

Whether you're looking to connect with patients, identify operational efficiencies, or ensure regulatory compliance, we can help!

Get Started

With a trusted partner and the power of AI you can:

Identify common patient pain points and barriers

Proactively identify and resolve issues to ensure patients gain access and effortlessly adhere to their care plan

Maximize every sales opportunity

Create the optimal inside sales call flow to increase sales and improve access to your patients

Ensure FDA compliance

Be prepared for potential regulatory inspections and ensure compliance with the False Claims Act, Sunshine Act, Privacy Rule (HIPAA), and Anti-Kickback Legislation

Optimize business processes

Review and improve your contact center operations to improve cost management and overall efficiency

Centerfirst CX Framework

Read the CX Framework Whitepaper

Built from years of evaluating healthcare interactions, we developed a framework that is rooted in intentionally designing, continuously measuring, and proactively improving the customer experience (CX) in the healthcare contact center space.

Insights Across Organizations

Inside Sales

Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.

Commercial & Marketing

Gain a better understanding of the patient, HCP, and caregiver experiences with insights directly from your customer.

Regulatory Compliance

Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.

Contact Center Oversight

Gain transparency into your contact center and monitor customer experience with insights benchmarked against industry best.

See how we helped one top 10 bio-pharma company successfully launch a potential block-buster therapy

Read More

You may also be interested in...

Quality Management

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

Contact Center Advisory Services

We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.

Make every contact matter.

Let's start a conversation