Uncover unmet needs, identify areas of opportunity, and implement innovative solutions that directly address patient and customer concerns.
Whether you're looking to connect with patients, identify operational efficiencies, or ensure regulatory compliance, we can help!
With a trusted partner and the power of AI you can:
Identify common patient pain points and barriers
Proactively identify and resolve issues to ensure patients gain access and effortlessly adhere to their care plan
Maximize every sales opportunity
Create the optimal inside sales call flow to increase sales and improve access to your patients
Ensure FDA compliance
Be prepared for potential regulatory inspections and ensure compliance with the False Claims Act, Sunshine Act, Privacy Rule (HIPAA), and Anti-Kickback Legislation
Optimize business processes
Review and improve your contact center operations to improve cost management and overall efficiency
Centerfirst CX FrameworkRead the CX Framework Whitepaper
Built from years of evaluating healthcare interactions, we developed a framework that is rooted in intentionally designing, continuously measuring, and proactively improving the customer experience (CX) in the healthcare contact center space.
Insights Across Organizations
Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.
Commercial & Marketing
Gain a better understanding of the patient, HCP, and caregiver experiences with insights directly from your customer.
Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.
Contact Center Oversight
Gain transparency into your contact center and monitor customer experience with insights benchmarked against industry best.
See how we helped one top 10 bio-pharma company successfully launch a potential block-buster therapyRead More
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Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.
Contact Center Advisory Services
We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.