Regulatory Compliance

We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.

Proactively identify and resolve issues related to handling adverse events and product quality complaints.

Be prepared for potential regulatory inspections and ensure compliance with the False Claims Act, Sunshine Act, Privacy Rule (HIPAA), and Anti-Kickback Legislation.

Review and improve adherence to internal business protocols with actionable insights and guidance.