Stay FDA inspection-ready.
Whether you're reacting to an audit finding or looking for precautionary oversight, we help mitigate regulatory and compliance risks.
We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.
Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.
Contact Center Advisory Services
We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.
Ensuring your contact center is compliant with industry requirements
Identify potential adverse events and product quality complaints
Proactively identify and resolve issues related to handling adverse events and product quality complaints.
Ensure FDA compliance
Be prepared for potential regulatory inspections and ensure compliance with the False Claims Act, Sunshine Act, Privacy Rule (HIPAA), and Anti-Kickback Legislation.
Optimize business processes
Review and improve adherence to internal business protocols with actionable insights and guidance.
Regulatory Compliance Case study
Centerfirst delivers expert compliance monitoring service to a top-5 global pharma company in a coordinated response to regulatory agency inspection.
Innovative Solutions For Your Contact Center
Discover the latest insights, tips, and more from the Centerfirst team.