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Commerical & Marketing

Connect with your customers.

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Learn more about your customers and their needs with valuable insights from FAQs, testimonials, and more. We help pharma leaders understand what happens at each step of their customer journey to improve messaging effectiveness and increase lifetime value.

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Centerfirst brought us critical information about our callers that we needed to take quick action. I am so happy we worked with them through our launch.

-Brand Manager

Helping pharma companies understand the customer experience

Assess messaging performance

Measure effectiveness at every step of the customer journey to ensure the right information is delivered at the right time.

Identify engagement opportunities

Analyze both the agent-specific opportunities and general program opportunities to engage customers and boost lifetime value.

Build personal connections

Identify opportunities to introduce leading indicators of positive customer sentiment, like empathy, and use them to humanize the pharma experience.

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Drive sales with smarter insights.

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Stay FDA inspection-ready.

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Contact Center Oversight

Boost performance in your contact center.

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Make every contact matter.

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