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Inside Sales

Drive sales with smarter insights.

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Whether you want to prepare reps for a multi-skill sales environment or close more deals, we can help you assess sales team performance, determine ways to improve rep effectiveness and make faster changes to your sales strategy.

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Our Solutions

Interaction Analytics

We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.

Quality Management

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

Contact Center Advisory Services

We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.

Maximize Inside Sales Performance

After reviewing over 5,000 pharma sales interactions, we used our Sales Accelerator to identify two leading indicators to improve HCP sentiment — and sales effectiveness — for one client.

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Assessing your sales performance to drive revenue

Identify growth opportunities

Assess your current sales performance and determine ways to improve effectiveness.

Empower sales reps

Train your reps to ensure sales readiness.

Improve performance

Accurately measure sales performance and make changes faster utilizing innovative AI solutions.

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See how we can help you accomplish your goals across teams.

Regulatory Compliance

Stay FDA inspection-ready.

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Commercial & Marketing

Connect with your audience.

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Contact Center Oversight

Gain transparency into your contact center.

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Make every contact matter.

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Our Technology

Innovative Solutions For Your Contact Center

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Agent Performance Case Study

Centerfirst helps a top-5 bio-pharma company QM group meet its CAPA requirements and expand its influence.