Drive sales with smarter insights.
Whether you want to prepare reps for a multi-skill sales environment or close more deals, we can help you assess sales team performance, determine ways to improve rep effectiveness and make faster changes to your sales strategy.
We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.
Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.
Contact Center Advisory Services
We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.
Maximize Inside Sales Performance
After reviewing over 5,000 pharma sales interactions, we used our Sales Accelerator to identify two leading indicators to improve HCP sentiment — and sales effectiveness — for one client.
Assessing your sales performance to drive revenue
Identify growth opportunities
Assess your current sales performance and determine ways to improve effectiveness.
Empower sales reps
Train your reps to ensure sales readiness.
Accurately measure sales performance and make changes faster utilizing innovative AI solutions.
Innovative Solutions For Your Contact Center
Agent Performance Case Study
Centerfirst helps a top-5 bio-pharma company QM group meet its CAPA requirements and expand its influence.