Go back home

Contact Center Advisory Services

While the majority of our offerings are centered around providing actionable insights and guidance distilled from your contact center interactions, we do provide a full suite of contact center advisory services.

Advisory copy

Advisory Services Include:

  • Contact Center Agent Training
  • Script Writing
  • Contact Center Operations
  • One-Time Audits
  • Product Recall Preparedness
  • Product Launch Preparation
  • Agent Recruiting
  • Mock and Mystery Calling
  • Technology Support and Consultation
  • Contact Center Management and Optimization
  • Customer Experience Consulting
  • Developing FDA Inspection-Ready Environment
  • RFP Creation and Assessment
  • Contact Center QM Program Set-Up
  • Customer Surveys