Contact Center Advisory Services
While the majority of our offerings are centered around providing actionable insights and guidance distilled from your contact center interactions, we do provide a full suite of contact center advisory services.
Advisory Services Include:
- Contact Center Agent Training
- Script Writing
- Contact Center Operations
- One-Time Audits
- Product Recall Preparedness
- Product Launch Preparation
- Agent Recruiting
- Mock and Mystery Calling
- Technology Support and Consultation
- Contact Center Management and Optimization
- Customer Experience Consulting
- Developing FDA Inspection-Ready Environment
- RFP Creation and Assessment
- Contact Center QM Program Set-Up
- Customer Surveys