Contact Center Oversight
Gain transparency into your contact center.
Whether you want to monitor customer experience or benchmark your contact center against industry standards, our enhanced Quality Monitoring (eQM) process demonstrates business impact and identifies opportunities for performance improvement.
Centerfirst's monitoring service is like having all the functions of an internal QM program but only paying for services we need.-Medical Information Senior Leader
Improving contact center performance with benchmarked insights and expert guidance
Assess your contact center performance
Evaluate how your contact center compares to others in the industry with an unbiased, third-party assessment based on hundreds of thousands of interactions.
Address regulatory compliance needs
Boost confidence in PAE/PQC handling processes and ensure they follow additional compliance and business protocol requirements.
Save time and increase transparency
Reduce the time on contact center oversight through innovative AI solutions that give you better visibility into your processes.
Contact Center Oversight Case Study
Centerfirst helps a top-20 bio-pharma medical information organization control costs, meet compliance requirements, and delight customers.
Our innovative technology solutions help our clients secure reliable, FDA-compliant insights about their contact center performance at scale.
Discover the latest insights, tips, and more from the Centerfirst team.