Go back home

Contact Center Oversight

Gain transparency into your contact center.

Professional wearing headset typing on computer

Whether you want to understand your customer’s experience or benchmark your contact center against industry standards, our solutions deliver positive ROI and improved performance.

Get Started

Our Solutions

Interaction Analytics

We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.

Quality Management

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

Contact Center Advisory Services

We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.

Centerfirst's monitoring service is like having all the functions of an internal QM program but only paying for services we need.

-Medical Information Senior Leader

Improving contact center performance with data-driven actionable insights and expert guidance.

Assess your contact center performance

Evaluate how your contact center is performing to your expectations with an unbiased, third-party assessment utilizing a CX Framework developed specifically for healthcare interactions.

Address regulatory compliance needs

Boost confidence in regulatory handling processes and ensure your team follows additional compliance and business protocol requirements.

Save time and increase transparency

Reduce the time on contact center oversight through innovative solutions that identify and improve process gaps, creating a seamless customer journey.

See how we helped one company reduce compliance risks in their contact center.

Read More

You may also be interested in...

See how we can help you accomplish your goals across teams.

Inside Sales

Drive sales with smarter insights.

Learn More
Commercial & Marketing

Connect with your audience.

Learn More
Regulatory Compliance

Stay FDA inspection-ready.

Learn More

Make every contact matter.

Schedule Your Complimentary Pilot

Related Content

Leading contact centers put patients first blog image

Contact Center Oversight Case Study

Centerfirst helps a top-20 bio-pharma medical information organization control costs, meet compliance requirements, and delight customers.

User at laptop typing on keyboard

Our Technology

Our innovative technology solutions help our clients secure reliable, FDA-compliant insights about their contact center performance at scale.

CTF Generic Image

Our Thinking

Discover the latest insights, tips, and more from the Centerfirst team.