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Contact Center Oversight

Gain transparency into your contact center.

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Whether you want to monitor customer experience or benchmark your contact center against industry standards, our enhanced Quality Monitoring (eQM) process demonstrates business impact and identifies opportunities for performance improvement.

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Centerfirst's monitoring service is like having all the functions of an internal QM program but only paying for services we need.

-Medical Information Senior Leader

Improving contact center performance with benchmarked insights and expert guidance

Assess your contact center performance

Evaluate how your contact center compares to others in the industry with an unbiased, third-party assessment based on hundreds of thousands of interactions.

Address regulatory compliance needs

Boost confidence in PAE/PQC handling processes and ensure they follow additional compliance and business protocol requirements.

Save time and increase transparency

Reduce the time on contact center oversight through innovative AI solutions that give you better visibility into your processes.

See how we helped one company reduce compliance risks in their contact center.

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See how we can help you accomplish your goals across teams.

Inside Sales

Drive sales with smarter insights.

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Commercial & Marketing

Connect with your audience.

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Regulatory Compliance

Stay FDA inspection-ready.

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Make every contact matter.

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Related Content

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Contact Center Oversight Case Study

Centerfirst helps a top-20 bio-pharma medical information organization control costs, meet compliance requirements, and delight customers.

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Our Technology

Our innovative technology solutions help our clients secure reliable, FDA-compliant insights about their contact center performance at scale.

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Our Thinking

Discover the latest insights, tips, and more from the Centerfirst team.