High-Value Contact Center Insights and Guidance for Pharma Leaders
Through enhanced Quality Monitoring (eQM), we deliver 3D InsightsTM and expert guidance that help pharma leaders make proactive decisions and ensure their contact centers are achieving industry-leading performance.
Enhanced Quality Monitoring (eQM)
Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.
3D Insights™ & Guidance
Agent, program, and customer insights can help you change course and make decisions before issues arise with guidance from our team of experts.
QM Program Design
To help you reach your contact center's unique goals, we offer a customized mix of assessment, alignment, monitoring, oversight, and more.
Our pharma experts can monitor a sample or an entire universe of contact center interactions with the help of AI and a human-in-the-loop approach.
Enhanced Quality Monitoring
Gain actionable insights across contact center types
We deliver actionable insights and expert guidance that provide transparency into your contact center interactions, ensure adherence to regulatory and compliance protocols, and improve the patient experience.
Access and Reimbursement
Get insights faster and at scale with Discover™
We've partnered with industry-leading artificial intelligence platform CallMiner to develop Discover. With Discover, we can monitor more contact center interactions, deliver valuable insights faster, and help you achieve program ROI sooner. Learn More.
Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.
Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.
Commercial & Marketing
Gain a better understanding of the patient, HCP, and caregiver experiences with insights directly from the customer.
Contact Center Oversight
Gain transparency into your contact center and monitor customer experience with insights benchmarked against industry standards.
Backed by Years of Pharma Experience
Our team of monitoring specialists, analysts, and program managers includes nurses, pharmacists, social workers, and other members with vast healthcare experience. Together, we bring years of experience and expertise to help you.
Improve pharma service quality
Increase quality monitoring operations efficiency
Analyze data for actionable insights
Organize and simplify reporting
Present findings with confidence
Best Place to Work
Centerfirst is honored to be recognized as one of the Best Places to Work in Indiana by the Indiana Chamber of Commerce. Join our team.