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High-Value Contact Center Insights and Guidance for Pharma Leaders

Through enhanced Quality Monitoring (eQM), we deliver 3D InsightsTM and expert guidance that help pharma leaders make proactive decisions and ensure their contact centers are achieving industry-leading performance.

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Enhanced Quality Monitoring (eQM)

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

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3D Insights™ & Guidance

Agent, program, and customer insights can help you change course and make decisions before issues arise with guidance from our team of experts.

QM Program Design

To help you reach your contact center's unique goals, we offer a customized mix of assessment, alignment, monitoring, oversight, and more.

QM Processing

Our pharma experts can monitor a sample or an entire universe of contact center interactions with the help of AI and a human-in-the-loop approach.

Enhanced Quality Monitoring

Gain actionable insights across contact center types

We deliver actionable insights and expert guidance that provide transparency into your contact center interactions, ensure adherence to regulatory and compliance protocols, and improve the patient experience.

Medical Information

Access and Reimbursement


Patient Support

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Get insights faster and at scale with Discover™

We've partnered with industry-leading artificial intelligence platform CallMiner to develop Discover. With Discover, we can monitor more contact center interactions, deliver valuable insights faster, and help you achieve program ROI sooner. Learn More.

Team Solutions

Regulatory Compliance

Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.

Inside Sales

Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.

Commercial & Marketing

Gain a better understanding of the patient, HCP, and caregiver experiences with insights directly from the customer.

Contact Center Oversight

Gain transparency into your contact center and monitor customer experience with insights benchmarked against industry standards.

Backed by Years of Pharma Experience

Our team of monitoring specialists, analysts, and program managers includes nurses, pharmacists, social workers, and other members with vast healthcare experience. Together, we bring years of experience and expertise to help you.

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Improve pharma service quality

Increase quality monitoring operations efficiency

Analyze data for actionable insights

Organize and simplify reporting

Present findings with confidence

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Best Place to Work

Centerfirst is honored to be recognized as one of the Best Places to Work in Indiana by the Indiana Chamber of Commerce. Join our team.

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