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Create exceptional experiences, Connect with your customers, and Improve patient lives.

We utilize our patient expertise to create innovative solutions that seamlessly connect healthcare stakeholders with the patients and customers they serve through their interactions, to ultimately improve the patient experience.

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How do we do this?

Interaction Analytics

We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.

Quality Management

Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.

Contact Center Advisory Services

We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.

Centerfirst brought us critical information about our callers that we needed to take quick action. I am so happy we worked with them through our launch.

-Brand Manager

Who we help:

Regulatory Compliance

Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.

Inside Sales

Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.

Commercial & Marketing

Gain a better understanding of your patient needs to improve adherence to care plans

Contact Center Oversight

Maximize the experience for your patients and optimize processes to help manage contact center costs

Backed by Decades of Pharmaceutical Experience

Learn More About Centerfirst

Create patient-centric solutions that exceed expectations

Connect you with the voice of your customers and patients

Improve processes to better manage contact center costs

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Best Place to Work

Centerfirst is honored to be recognized as one of the Best Places to Work in Indiana for five years in a row by the Indiana Chamber of Commerce. Join our team.