Create exceptional experiences, Connect with your customers, and Improve patient lives.
We utilize our patient expertise to create innovative solutions that seamlessly connect healthcare stakeholders with the patients and customers they serve through their interactions, to ultimately improve the patient experience.
How do we do this?
We utilize a cutting-edge speech analytics tool uniquely developed and designed for patient and healthcare interactions combined with our human expertise to identify areas for improvement, and make data driven decisions to enhance the program and patient experience.
Combined with our team’s deep healthcare and pharmaceutical contact center experience, our enhanced Quality Monitoring (eQM) process goes beyond traditional quality monitoring to uncover three-dimensional insights about your contact center.
Contact Center Advisory Services
We understand that every challenge our clients face is unique, so we do provide a full suite of contact center services and consulting support to ensure your goals can successfully be achieved.
Centerfirst brought us critical information about our callers that we needed to take quick action. I am so happy we worked with them through our launch.-Brand Manager
Who we help:
Keep your contact center FDA inspection-ready and ensure your quality monitoring processes are in control.
Assess sales performance and identify ways to improve sales rep effectiveness to close more deals.
Commercial & Marketing
Gain a better understanding of your patient needs to improve adherence to care plans
Contact Center Oversight
Maximize the experience for your patients and optimize processes to help manage contact center costs
Backed by Decades of Pharmaceutical ExperienceLearn More About Centerfirst
Create patient-centric solutions that exceed expectations
Connect you with the voice of your customers and patients
Improve processes to better manage contact center costs
Best Place to Work
Centerfirst is honored to be recognized as one of the Best Places to Work in Indiana for five years in a row by the Indiana Chamber of Commerce. Join our team.