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Customer Success Stories

For nearly two decades, Centerfirst's experience has given our clients confidence that their contact center will deliver industry-leading performance. See how our innovative solutions have improved contact center performance for some of the world's top pharma companies.

Regulatory Compliance Case Study

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Centerfirst delivers expert compliance monitoring service to a top-5 global pharma company in a coordinated response to regulatory agency inspection.

Contact Center Oversight Case Study

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Centerfirst helps a top-20 bio-pharma medical information organization control costs, meet compliance requirements, and delight customers.

Agent Performance Case Study

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Centerfirst helps a top-5 bio-pharma company's QM group meet its CAPA requirements and expand its influence.

Customer Insights Case Study

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Centerfirst helps a top 10 bio-pharma company launch potential block-buster into a competitive market where single-patient therapy is more than $50K.

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