Jeremy Lin was just days away from being cut by the New York Knicks. Likewise, the rest of us were just days away from missing out on the best underdog story in sports since Tim… More

Is your contact center going through transition? Maybe you have been asked to significantly lower cost, implement a new CRM system, take-on a new product line, or perhaps all three. If so, experience has taught… More

By many accounts, this was the most successful Super Bowl ever. TV viewership beat all records, the big game had a thrilling finish, and Indianapolis proved itself to be much more than a flyover city.… More