Category Archives: Outbound Sales
Is Your Call Center the Jeremy Lin of Your Company?
Pete Guillot | February 20th, 2012
Pete Guillot | February 20th, 2012
Jeremy Lin was just days away from being cut by the New York Knicks. Likewise, the rest of us were just days away from missing out on the best underdog story in sports since Tim… More
Pharma Contact Center Sales
Pete Guillot | January 15th, 2010
Pete Guillot | January 15th, 2010
Reach and frequency on key targets are still the key determinants of sales success in the pharma industry. Whether it is account sales or retail, covering the targeted customer base with the appropriately skilled sales… More
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RECENT POSTS
- Text Analytics – Mining Insights from Lost Call Center Dialogue
- With Q1 in the Books, We Revisit Our 2012 Cost Saving Predictions
- Interview with Richard Shapiro about His New Book: The Welcomer Edge
- Strategy Development Process – Good Decisions Are More Important Than Great Ideas
- “The Welcomer Edge” – A Customer Service Expert Gets Personal [Book Review]
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