Comments for CenterFirst http://center-first.com CenterFirst provides specialized consulting, coaching and quality monitoring for bio-pharma call centers. Wed, 01 Feb 2012 14:12:12 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on The Greatest Business Tool Ever Invented by Pete Guillot http://center-first.com/the-greatest-business-tool-ever-invented#comment-125 Pete Guillot Wed, 01 Feb 2012 14:12:12 +0000 http://center-first.com/?p=820#comment-125 Hi Chris, Thanks for reading and for your comment. I completely agree with you. Online and automated self-service will continue to grow. Contact center leaders should be prepared to not let these additional channels move outside of the contact center. Your word "convenience" is a good one as well. I see technology providing convenience for both the customer as well as contact center agent in finding and providing service, respectively. My best, Pete Hi Chris,

Thanks for reading and for your comment. I completely agree with you. Online and automated self-service will continue to grow. Contact center leaders should be prepared to not let these additional channels move outside of the contact center. Your word “convenience” is a good one as well. I see technology providing convenience for both the customer as well as contact center agent in finding and providing service, respectively.

My best,

Pete

]]> Comment on The Greatest Business Tool Ever Invented by Chris O'Brien http://center-first.com/the-greatest-business-tool-ever-invented#comment-124 Chris O'Brien Mon, 30 Jan 2012 20:25:26 +0000 http://center-first.com/?p=820#comment-124 Hi Pete, great post. You made me think. As technology catches up and the convenience factor catches on, I have a feeling we're going to see more and more customers who would have been voice callers moving to online and automated self-service options. Do you agree? Hi Pete, great post. You made me think. As technology catches up and the convenience factor catches on, I have a feeling we’re going to see more and more customers who would have been voice callers moving to online and automated self-service options. Do you agree?

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